At The Lighting Centre, we are dedicated to offering high-quality products sourced from reputable manufacturers and suppliers. We strive to ensure your satisfaction with our products. This warranty page outlines the terms and conditions of the warranty coverage for your purchases from our online store.

1. Basic Warranty

Our products are covered by a standard warranty that aligns with the consumer guarantees and Fair Trading Act. We aim to exceed these statutory requirements and will assess each situation individually to provide a resolution should any issues arise with the products purchased.

2. Warranty Conditions

  • If any defects in material or workmanship are found within the warranty period, the product must be returned to the supplier in accordance with our returns process.
  • The warranty does not cover any damage, deterioration, or failure resulting from incorrect installation or removal of the product. It is essential to follow the provided installation instructions or consult a professional.
  • We do not accept liability for consequential damage or any incidental expenses resulting from incorrect installations, including claims for damage to buildings or any other consequential loss, whether directly or indirectly caused by incorrect installations.
  • Cutting of holes prior to receiving goods is entirely at the risk of the installer. Please ensure that you have received the product and inspected it before making any alterations.
  • The warranty does not cover any damage, deterioration, or malfunction resulting from alteration, modification, improper or unreasonable use or maintenance, misuse, abuse, accident, neglect, fire, improper packing and shipping (such claims must be presented to the carrier), lightning, power surges, or other acts of nature.
  • It is the customer’s responsibility to handle the removal and reinstallation of the goods when seeking warranty coverage.
  • The warranty does not cover any unauthorized tampering with the product, any repairs attempted by anyone unauthorized by The Lighting Centre to make such repairs, or any other cause that does not relate directly to a defect in materials and/or workmanship of this product.
  • Any claims for damaged goods received must be made within 7 days of receiving the product. Please inspect the items upon delivery and report any damages promptly.

These warranty conditions are subject to the relevant laws and regulations governing consumer rights and guarantees.

If you have any further questions or need assistance with a warranty claim, please contact our customer support team.

Note: The warranty conditions may vary depending on the specific products purchased. Please refer to the product documentation or contact our customer support for detailed warranty information related to a specific item.