Shipping & Returns
We can send your order anywhere within New Zealand. All our items are Warehouse packed for safe delivery. We ship all products by Track & Trace courier unless otherwise directed. This usually takes between 1 to 5 working days depending on the delivery service in the destination area.
The only exception is with deliveries to Great Barrier Island, if you want goods shipped to Great Barrier Island you should contact us to arrange a collection, or provide us with a local delivery depot.
We normally ship our products within three business days unless requested otherwise. If we are unable to dispatch your order within three business days due to lack of stock or other circumstances we will contact you and advise you of the expected dispatch date.
Please check your delivery address carefully as we will not be responsible for delivery to an incorrect address. The customer shall be responsible for the cost to resend a parcel that is returned because of an incorrect address.
If an order has been dispatched by courier and is not received or if an item is received and it is either damaged or faulty, a return claim MUST be filed with The Lighting Centre Online Store within 3 days from date of receipt of goods.
Email details of your claim to email@example.com
The following options will then be made available:
1. Replacement: If possible, a replacement will be sent, subject to availability. In the case of a faulty product we may need to get the faulty product returned to us for testing before a replacement can be sent.
2. Credit: If no replacement is available, a credit will be offered to the full amount of the purchase price. Credits will be refunded to your nominated bank account.
RETURNS ARE NOT ACCEPTED DUE TO A CHANGE OF MIND ON CERTAIN PRODUCTS,
SO PLEASE CHOOSE CAREFULLY
Items that are available for return due to change of mind may incur up to 25% restocking fee, please contact us for details.
If you are unsure about your purchase please contact us at firstname.lastname@example.org, we may be able to offer you extra images or an appro sample service.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will be applied to your nominated bank account.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Unless organised with The Lighting Centre, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.